Broadband in the Western Isles of Scotland

HEBRIDES.NET - Frequently Asked Questions - Hover the mouse over the

for the answers

	What are my email account settings?
	Will everyone within the area be able to get broadband?
	What technical support will be available to residents who sign-up?
	How robust are the backbone network masts?
	Will ADSL and hebrides.net deliver different service levels?
	Will I be able to continue using my existing ISP and e-mail address?
	How will it all work?
	How do I configure e-mail on my PC?
	Do I need a firewall and anti-virus software?
	What is webmail?
	What kind of computer do I need?
	Which software should I have on my computer?
	Is there any software available from hebrides.net?
	What if I don’t have an Ethernet port on my computer?
	Who will install the equipment?
	Can I install the equipment myself?

	Will you configure my computer for me?
	What happens if the broadband equipment goes wrong?
	Will you offer a free trial period?
	Will I be able to use the service to make phone calls (e.g VoIP)?
	What is VoIP?
	Will the hebrides.net service support online gaming?
	Can I use a wireless (WiFi) router with your service?
	Can you recommend a particular Wi-Fi router?
	Can I use multiple computers on the same connection?
	Can I sign up for discounted telephone services with you?
	Is there any danger from the use of radio devices in the home?
	What happens if I move house?
	I use an Apple Mac - can I still use a router?
	What does the radio tranmission equipment look like?
	How do I know how much I have transfered?
	Will the service work with Microsoft Windows Vista edition?