For support, please e-mail

or call 0333 370 2222.

*Please note calls are charged at
the equivalent price of a local
phone call from both mobiles and landlines.
For exact pricing please check with
your telephony provider

Alternatively, please download one of the documents shown (right) that may help to answer your support enquiry.

Automated broadband connection testing is available via the helpdesk 24/7
on 0333 370 2222

Important: Please ensure that you set your pop3 e-mail servers as:
      Incoming -
      Outgoing -

Guide to Setting up Email (PDF 563KB)

Guide to Firewalls, Anti-Virus and Parental Control Software (PDF 79KB)

Guide to USB Adaptors (PDF 154KB)

Guide to Broadband Installation (PDF 211KB)

Guide to setting up Windows Vista (PDF 415KB)

Guide to setting up Windows 7 (PDF 415KB)

Get safe online

Get remote support (Windows)

Get remote support (MAC)

Get quick remote support (MAC)

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